The developments surrounding the corona virus raise many questions, including among you, our guests. On this page we try to answer as many frequently asked questions as possible. We keep a close eye on the development of the corona virus. We monitor the measures taken by the RIVM, the GGD and the government. We want to let you know that together with our colleagues we try to answer all your questions as quickly and efficiently as possible.

Reservation

How is it determined whether my holiday can continue?

We keep a close eye on the current state of affairs. When measures are announced by our safety region that apply to our park, we adapt to them. The restrictions of, among other things, the closure of the catering industry are not a valid reason not to travel to Callantsoog.

How do I know if my vacation will continue?

If we can no longer offer your holiday due to measures imposed by the security region, you will be informed by us. We will then contact you by e-mail or telephone. In that case you are entitled to a value voucher / rebooking.

Rebooking

What does the rebooking scheme entail?

Rebooking is possible if your stay takes place during a period when restrictive measures apply to our park and we cannot offer your holiday. For example, when we have to close our houses or one of our facilities by order of the security region. For a corona related rebooking, our normal cancellation conditions never come into effect.

Free rebooking is possible once for the same accommodation to another period.
If the costs for the newly selected period and / or accommodation are higher, they will be borne by you as a guest.
If the holiday becomes cheaper, there will be no refund.
We only provide a rebooking guarantee on bookings made through www.zonzeestrand.nl or through our reception.
Book up to 1 year from date of original arrival date.

We will convert the payment (s) already made into a voucher if you do not have a new date in mind. This means that we will park the amount already paid for you until you have found a new date.

Please check the current availability yourself before contacting us by e-mail about rebooking your holiday. You can easily view this online on our website.

What are the rules regarding group accommodations?

Have you booked a stay in one of our group accommodations and does your arrival date fall within the period in which a restriction on the number of people applies by the government? Then we will be happy to look with you at the possibilities of rebooking your holiday to another period. There are a number of conditions attached to rebooking your holiday. For a corona related rebooking, our normal cancellation policy never comes into effect.

Free rebooking is possible once for the same group accommodation to another period.
Free rebooking is possible once to multiple accommodations for the same period. Subject to availability.
If the costs for the newly selected period and / or accommodation are higher, they will be for your account as a guest.
If the holiday becomes cheaper, there will be no refund.
We only provide a rebooking guarantee on bookings made through www.zonzeestrand.nl or through our reception.
Book up to 1 year from date of original arrival date.

We will convert the payment (s) already made into a voucher if you do not have a new date in mind. This means that we will park the amount already paid for you until you have found a new date.

Please check the current availability yourself before contacting us by e-mail about rebooking your holiday. You can easily view this online on our website.

What if I want to cancel my vacation due to the Coronavirus?

Check the conditions of your own cancellation insurance. We do not offer cancellation insurance and recommend that all guests, if you do not have cancellation insurance, take it out themselves.

If you have become ill yourself, you can rely on your own cancellation insurance. Whether a reimbursement will then take place depends on your insurance / insurer.

At the moment there is no outbreak of the Coronavirus in the regions where our holiday parks are located. Free cancellation is therefore not applicable.

However, there are restrictive conditions with regard to the important one-and-a-half meter measure that applies in the Netherlands.

If you nevertheless wish to cancel definitively, we use the following cancellation conditions:

Cancellation more than 28 days before the planned arrival date against a 30% cancellation fee, calculated on the rent.
Cancellation within 28 days before the planned arrival date against a 50% cancellation fee, calculated and about the rent
Extra Unique rebooking guarantee

For bookings with an arrival up to March 31, 2021, we always offer the possibility to rebook your holiday up to 1 day before arrival to another period, with a maximum arrival date of 31-12-2021 in the case of one of the following reasons:

Closed border (not applicable for residents of the Netherlands)
A negative travel advice, from code red
A quarantine obligation in combination with a negative travel advice, from code red
This warranty is only valid when stated on the official government website.

If you have any questions, please do not hesitate to contact us. Be nice to each other and stay healthy! We hope to see you soon at Zon Zee Strand!